Frequently asked questions

Swyftbook is a white-label booking and ticketing platform. Businesses register on Swyftec, create a vendor account, and get a branded storefront at their own subdomain on swyftbook.now. Customers can book appointments, make reservations, buy event tickets, or reserve resources — all without leaving the vendor's branded page.

Create a free account on swyftec.com, complete the vendor setup wizard, and choose your booking type. Your storefront goes live immediately at yourbusiness.swyftbook.now.

Four types: Appointments (one-to-one time slots), Reservations (pooled units like tables or rooms), Events & Ticketing (general admission or reserved seating), and Resources (named equipment or spaces). Each vendor picks one type at signup — it cannot be changed later.

Payments are processed securely through Swyftpay, our integrated payment terminal. Customers pay at checkout; funds go directly to the vendor's account minus the platform fee. We do not hold customer funds.

Swyftbook is free to list and launch your storefront. Platform fees apply per transaction. See swyftec.com for current fee details.

Upload your logo and set your brand colour in your Swyftec vendor dashboard. Changes propagate to your storefront within minutes.

Yes. All data is encrypted in transit (TLS) and at rest. Customer identity is managed by Swyftec's secure OIDC identity provider. We are GDPR-compliant — customers can request data exports or deletion at any time.

Custom domains are on the roadmap. For now, your storefront is available at yourname.swyftbook.now.

Use our contact form on the Support page, or email [email protected] directly. We aim to respond within one business day.